CONSULTING SERVICES
Staying competitive has never been more important or critical, especially for small businesses or start-up companies. Businesses in every industry must be innovative and tackle their toughest challenges in order to achieve what matters most…results. But not every company has the same problems with a “one size fits all” solution. We are committed to help define your relevant problems and implement solutions, bringing increased value and efficiency to your business. Services include ISO 9001 Consulting, Business Process Improvements, and Risk Management. Our process will guide you through a systematic and data-driven approach to defining the problems affecting your company most, then implementing and monitoring solutions customized to your needs.
Why Hire a Consultant?
Expertise and experience can accelerate your project timeline and help ensure you meet customer and compliance requirements
Efficient implementation and/or improvements of your organization’s quality management system
Assist with operational excellence and continuous improvement mindset throughout the organization
Employee training and understanding of your company’s mission, vision, and values
Demonstrate your company’s commitment to quality and customer satisfaction, therefore, giving you a competitive advantage.
What to Expect With Us
The initial consultation is complimentary. We first meet to better understand your current systems, actively listen to your concerns and challenges, and define the goals, scope, and resources available for your specific project. Then we develop a customized proposal based on your business needs, provide a strategic plan to address your problems, and work collaboratively with you to achieve measurable results. Throughout the process, we will maintain transparency and offer data-driven solutions.
ISO 9001 Consulting
ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance and is the ultimate benchmark for your Quality Management System (QMS). It demonstrates to your customers that your organization is committed to quality and continually improving systems to ensure customer and agency requirements are met. It demonstrates to your employees that your organization is committed to improving management and operational efficiencies and effectiveness. Implementing ISO 9001 means your organization has established effective processes and trained staff to consistently deliver reliable products and/or services. Other organizations are more likely to engage with ISO 9001 certified companies, therefore, accelerating customer satisfaction, marketability, and overall profit potential.
ISO 9001 encourages and promotes the following best practices:
A documented system of policies and procedures
A comprehensive understanding of customer and compliance requirements
Effective supplier management
Metrics are established and analyzed
Risk Management and mitigation
Review of non-conformances and corrective actions
Management Review
Internal auditing
Document control and record retention
What are the ISO 9001 Requirements?
The ISO 9001 standard specifies requirements for the establishment, maintenance, and continuous improvement of a quality management system, covering a wide range of topics including:
Context of the organization: ISO 9001 requires organizations to determine the external and internal factors that affect their ability to achieve the intended results of their quality management system.
Leadership: The standard emphasizes the importance of leadership in implementing and maintaining a quality management system.
Planning: The quality management system must include measures designed to achieve an organization’s quality objectives and continuously improve the system’s effectiveness.
Support: ISO 9001 addresses issues such as resources, competence, awareness, communication and documented information.
Operation: The processes necessary to meet customer requirements and increase customer satisfaction must be planned, implemented and controlled.
Performance evaluation: The standard requires organizations to monitor, measure, analyze and evaluate the performance and effectiveness of their quality management system.
Improvement: ISO 9001 emphasizes the importance of continuously increasing the effectiveness of the quality management system based on the results of performance evaluation and other data sources.
Overall, ISO 9001 helps organizations address all aspects of managing the quality of their products and services, with an emphasis on customer satisfaction and constant enhancement of the quality management system.
OUR PROVEN PROCESS
1. INITIAL ASSESSMENT
We conduct an initial analysis to understand your current systems
2. PLAN
Based on the assessment, we create a gap analysis to meet your requirements
3. EXECUTE
Procedure and documentation updates, focusing on the ISO 9001 requirements and best practices
4. CONTROL
Implementation and training, including maintenance and internal audit plans
5. CERTIFY
Audit by Certified Registrar (and celebrate successful outcome)
Business Process Improvements
Business process improvements (BPI) involve analyzing and enhancing existing business operations to increase efficiency, reduce costs, and boost overall effectiveness. The goal of BPI is to streamline workflows, minimize waste, and ensure that each process align with organizational objectives. This can be achieved through various techniques such as Lean, Six Sigma, and automation, which help identify bottlenecks, redundancies, and areas where resources are underutilized. By continuously refining these processes, businesses can improve productivity, adapt to changing market demands, and provide better customer experiences. Effective BPI requires regular assessment, stakeholder engagement, and a focus on measurable outcomes to ensure long-term success and competitiveness in the market.
Risk Management
Risk-based thinking integrates risk awareness into all aspects of an organization, allowing the company to address issues that could compromise quality and customer satisfaction. It is critical for leadership to emphasize the importance of risk management and to establish a culture that embeds it into policies, processes, and everyday thinking and actions.
With our comprehensive and systematic approach, we will assist your business with the following process of risk management:
Identification - Identify and categorize risks for each department (Operations, Engineering, Quality, Customer Service, Procurement, etc.)
Assessment - Use a Risk Matrix or scoring system to evaluate both the severity and likelihood of occurrence. This will help to identify and prioritize risks.
Mitigate - Depending on the decision to mitigate the risks (accept, control, avoid, or transfer), action plans are then developed for the most severe risks in order to mitigate them or minimize their impact. Action plans should identify owner, timeline, and status. Risk management should be embedded into an organization’s process.
Monitoring - Establish a system for monitoring risks.
